Frequently Asked Questions

Firstly, you need to decide which of our mail option suits you best. The options available are explained in detail on the 'Rates/Options' page. If you have any questions after reading this page, simple give us a call or email us with your question to info@keepingyouposted.com.au and we would be happy to explain them further.

The easiest way to get up and running is by going to our "Sign Up" page on our website and fill in the online form. However, if you would rather fill in our application form and send it to us, you can download our membership form from this page too.

Once we receive your membership form we will contact you and give you your membership number.

Lastly, you need to work out how you are going to get your mail to us. There are a few options available however the easiest method is to pop down to your local Post Office and fill in a mail redirection form. Once you have done this you are all set up and ready to go!

Just sign up, as normal, using the online membership form I.e. without the discount. Once this is complete shoot us a quick email at info@keepingyouposted.com.au and let us know the details of your voucher. We will then amend your form and the price you pay accordingly!

There are a several ways to contact us. Obviously you can call, SMS, fax or email us with your next forwarding address or simply log onto the website, under your user login, and update your forwarding address details. You just use which ever option is easiest for you!

To keep your costs down we will, by default, send your mail using Australia Post. However, you can request to have your mail sent via another means i.e. Express post, overnight service or via registered post. Again it's entirely up to you - just let us know what's best for you.

The quickest way for you to see the contents of your mail is to have it opened and scanned onto our secure website. You can then simply log in and view your mail. Alternatively we can fax or email it to you.

If this is not an option an overnight mail service would be the quickest method available. Please note requests for this service must be notified prior to 2pm (WST) each day and also please note some areas of Australia have a 2 day delivery service. Obviously, international deliveries will take longer.  

We will securely store your mail until you request us to forward it to you. There is no fixed timeframe for this, you simply contact us, when it's convenient for you, and we will send it to you.

On average you should budget approximately $5 to $6 to cover the postage costs to send your mail each time. However, this is only an estimate as the price will vary depending on the amount of mail you have to send, how often you get your mail sent and the destination we are sending it to. In addition there is a $2 flat fee charged each time we send your mail.

We can fax, email or even make phone calls for you if required however, please note that additional charges will apply. These charges are dependent on the membership option you join up on. For further information please refer to the 'Options' page.

That's fine, just simply let us know what your new plans are and we will extend your membership by that amount of time. Then you simply forward payment for the extended period and your contract continues as normal.

Your 'mail float' is used to cover the costs to forward your mail to you. This is normally the cost to post your mail however, you can request to have your mail faxed, emailed or opened and scanned onto our website, for you to access. The costs for these additional services are dependent on your membership option. For more information on each package please look at the 'Options' page of this website.

Any money left over in your 'mail float' at the end of your membership is 100% refundable.

When the balance of your 'mail float' reaches $15 we will contact you and tell you to top it up to its original balance. i.e. If your original balance was $60 it would need to be topped up by $45. You can pay this via credit card (Visa/Mastercard), cheque, money order or simply direct deposit money into our account.

YES, we certainly do!

It's all set up and ready to go so when you're ready, simply call or send us an email asking for the details and we'll give them to you pronto!

Yes, that's correct. You get the first 30 pages of scanning FREE each month on Option 3, then any additional pages are 50c per page.  

Yes we do. We accept Visa and Mastercard.

Choosing an option really depends on how important your mail is to you. If you're happy for us to receive your mail, store it and then forward it to you every couple of weeks I would recommend Option 1.

If you would like more flexibility, complete control and quicker access to your mail online then Option 2 is probably for you. This option allows you to view your mail (envelopes) online and then tell us what to do with it. I.e. Open / Forward / Recycle.

The final option, Option 3, gives you immediate access to your mail. If you need to know every day what has arrived and what's enclosed then this option is for you. When your mail arrives at our office we will open it and upload it onto the website for you to view instantly.

So, really the question is: How quickly do you need to view your mail?

Yes, we can. You can use our postal address and when mail arrives for you we will send it on straight away.

Yes we can. Please email us on info@keepingyouposted.com.au or call us on +61 478 597 090 and our Director will be more than happy to speak with you.

Yes, we can! You can simply sign your business up the same way an individual would. It's that easy!

Yes, we can receive parcels, however it is best to advise us in advance that a parcel is being delivered so we can keep an eye out for it.